FAQ
1. What is Woof Parcel all about?
Woof Parcel is dedicated to providing top-quality monthly subscription boxes for your dog, filled with delightful treats and essentials for your furry friend. We offer a curated selection of products to keep your pet happy, healthy, and entertained each month!
2. How does the subscription service work?
It's simple! Choose a subscription plan that best fits your needs and preferences. Each month, you'll receive a carefully curated box filled with toys, treats, and other goodies for your beloved pet. Subscriptions can be easily managed and customized through your account dashboard.
3. What types of products are included in the subscription boxes?
Our subscription boxes feature a variety of high-quality products. You can expect to find premium treats, durable toys, grooming supplies, accessories, and more from trusted brands in the pet industry.
4. Can I customize my subscription box?
Absolutely! We offer customization options to ensure that each box meets your pet's unique needs and preferences. You can specify preferences such as toy preferences, dietary restrictions, and allergy concerns when setting up your subscription.
5. How much does shipping cost?
Shipping is free for all subscription boxes within the United Kingdom. We want to make it as convenient as possible for you to receive your pet's goodies without any additional cost.
6. Can I cancel or modify my subscription at any time?
Yes, you have full control over your subscription. Just email us at hello@woofparcel.com and we’ll help you with cancellation!
7. What if my pet doesn't like a product in the box?
Your pet's satisfaction is our top priority! In the unlikely event that your pet doesn't enjoy a particular product, please let us know. We're happy to work with you to find a suitable solution!
8. How can I contact customer support if I have any questions or concerns?
We're here to help! You can reach our friendly customer support team via email at hello@woofparcel.com or through our contact form on the website. We strive to respond to all inquiries promptly and provide the assistance you need. Please allow up to 24 hours for a response.
9. Do you offer gift subscriptions?
Yes, we offer gift subscriptions for pet-loving friends and family members! Simply select the gift subscription option at checkout and provide the recipient's details. They'll receive a paw-some surprise delivered straight to their doorstep.
10. Are your products safe and pet-friendly?
Absolutely! We prioritize safety and quality in all of our products. Our team carefully selects items that meet stringent safety standards and are suitable for pets of all ages and sizes. Your pet's health and happiness are our utmost concern.
Disclaimer: Variation in Box Contents.
At Woof Parcel, we strive to provide the best possible experience for you and your furry friend. While we make every effort to accurately represent the contents of our subscription boxes through images on our website, please note that the actual items included may vary from those depicted in the pictures.
Our subscription boxes are curated with care, and we continually seek out the highest quality products to include. However, due to factors such as product availability, seasonal variations, and ongoing efforts to improve our offerings, the specific items in your box may differ from what is shown in the images on our website.
Rest assured, each box is thoughtfully curated to ensure that your pet receives a delightful assortment of treats, toys, and essentials tailored to their needs and preferences. We appreciate your understanding and support as we strive to provide the best possible experience for you and your beloved pet.
If you have any questions or concerns about the contents of your subscription box, please don't hesitate to contact our friendly customer support team at hello@woofparcel.com. We're here to help!